BHPH Expert Mark Dubois discusses why developing an effective CRM program is so vital to success in a BHPH business.
Attorney Tom Hudson examines an appellate case in which the term “as is” did not protect the dealer from allegations of fraud and violation of the Michigan Consumer Protection Act.
For the dealer who wants to thrive and not just survive in this very competitive industry, every department in the dealership must be a profit center. Don Reed discusses the need for dealers to elevate not only their service departments but their entire dealerships beyond average.
In the automotive retail industry, ongoing training is a necessity, especially with the accelerated rate of change fostered by technology and government regulations. Auto Dealer Monthly looks at the advantages and disadvantages of different types of training and how dealers can get the most out of training events.
Accounting expert Dave Keller discusses the necessity of reviewing and analyzing last year's financial statements to improve a dealership's results in 2012.
BHPH Expert Alan Mosher debates the pros and cons of automatic payment plans.
Towards the end of 2008, Morrie’s Automotive Group began managing its eight-store used vehicle inventory with a more centralized approach and implemented standardized processes. The group realized a 50 percent growth in used vehicle sales volume in 2010 over 2009, and further growth in 2011.
The growth of digital marketing, social media and online reputation management has invited new regulations and created additional legal challenges for dealers. Compliance Expert Jim Radogna looks at six areas that dealers should pay close attention to in 2012.
Gene Daughtry, general manager of Best Ride, reflects on surviving the worst recession since the Great Depression.
F&I Expert Kirk Manzo explains how a proper turnover and the right mix of products can help to increase sales in the F&I office.
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